Frequently Asked Questions
What should I do in case of an emergency repair?
If you experience an urgent maintenance issue such as a gas leak, burst pipe, electrical fault or security concern, contact Nxtgen Property immediately. If our office is unavailable and the issue is urgent, please TEXT the after hours Emergency Number on 0455 757 755.
What makes Nxtgen Property different?
At Nxtgen Property, we focus on delivering a personalised and responsive service to both tenants and Investment Owners. With strong local knowledge of the Townsville market, clear communication and reliable support, we aim to make your renting experience simple and stress free.
How often are routine property inspections conducted?
Routine inspections are carried out during your tenancy to ensure the property is well maintained. A minimum of 3 Routine Inspections in a calendar year will be completed. You will always receive proper notice before any inspection, in line with current tenancy regulations.
How do I pay my rent?
Rent payments can be made through the approved payment methods outlined in your lease agreement. If you need assistance or have questions about payments, our team is happy to help.